Customer Service Policy

Service General Principles
We adhere to the principles of honesty, transparency, efficiency and professionalism to provide full-cycle customer service for all users. All shopping services, after-sales support, and problem handling follow unified standardized processes to ensure fair and consistent service experience for every customer.
Contact Channel
All customer consultation, feedback, dispute handling, after-sales application and service inquiries must be submitted through the official Contact page of our website. We do not accept any off-site private contact or third-party agency service applications. Our customer service team will respond to user submissions in the shortest possible time during working hours.
Order & After-Sales Service Standards
We provide full-process order tracking services for all orders, supporting users to consult order processing progress, logistics status and delivery details. For product quality problems, logistics abnormalities, order errors and other after-sales situations, we will provide targeted solutions in accordance with our shipping policy and refund return policy.
All platform transactions are uniformly settled in United States Dollars (USD). All preferential activities, shipping services and after-sales protections are implemented in strict accordance with the official published policy terms, with no implicit rules or temporary variable charges.
Service Specification
Our customer service team strictly abides by professional service norms, politely and professionally responds to user demands, and objectively handles all service applications. We prohibit any misleading words, arbitrary charges and perfunctory service behaviors. If you have any dissatisfaction with our service, you can submit feedback through the official contact channel, and we will verify and optimize it in a timely manner.
Policy Interpretation Right
We reserve the final interpretation right of all customer service policies, and all service implementations are subject to the latest official published terms.